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TRADE TECHNICIAN

(COMMUNICATION AND DIGITAL SERVICES)

PROFESSIONAL COURSE - 12th YEAR

COMMERCE TECHNICIAN (COMMUNICATION AND DIGITAL SERVICES

DESCRIPTION

In this course, you will develop how to ensure commercial communication and customer service in entities of different types, through interactive or digital media.

WHAT WILL YOU LEARN?

- To assist and advise customers regarding products or services through interactive or digital means;

- Receive and manage customer assistance requests regarding products or services through interactive or digital means;

-  Handle and forward customer complaints through interactive or digital means;

- Implement and monitor strategies to promote products and services through interactive or digital means;

-  Sell and secure the sale procedures in interactive or digital media;

- Register, resolve and forward commercial situations, invoicing, litigation, status points on ongoing orders and identification of sales opportunities;

-  Coordinate the activity of the contact center work teams.

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REQUIREMENTS

9th year of complete schooling

Age between 15 and 19 years old

QUALIFICATION

12th grade equivalence

Professional level 4

DURATION

3152 hours in 3 years

Internship included

TIME

daytime

CURRICULAR PLAN

*Training offer subject to approval.

I declare for the purposes of the provisions of article 13 of the General Data Protection Regulation - Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, to provide my consent for the processing of my personal data above completed, to EsproMinho - Escola Profissional do Minho.
This declaration constitutes sufficient title to grant authorization for the processing of my personal data in:
a) sending information regarding the courses taught at this institution.
b) Data processing for the Ministry of Education and other entities strictly related to the attendance of the course and its participation in projects of an international nature developed by the school.
c) Information related to the qualitative, academic and professional path to be transmitted to the person responsible for education and supervisory bodies.
EsproMinho-Escola Profissional do Minho undertakes to comply with the provisions of the General Data Protection Regulation, namely, guaranteeing the confidentiality and protection of the personal data provided and using them only for the situations specified above.

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